Re: ANGRY CUSTOMER
just got off the phone with yet another tech.this is a water issue that has been escalated to a maintanance issue. as of now he says there is NO ETA as to when it will be fixed. which now raises the...
View ArticleLied to and left to hang out and dry!
I called Comcast because my monthly bill kept increasing each month. The agent I spoke with (a young lady whose name I do not remember) told me it was because my package for Sho and HBO was expiring...
View ArticleRe: correct balannce on my account
Harley1234, I have sent you a private message to provide you with some additional assistance regarding your account concerns.
View ArticleRe: How can I use a used modem for my new account?
Hi StanleyChen, The information you received from the technician is accurate. In order to be able to activate the modem on your account you will have to contact your landlord and have him call...
View ArticleRe: Receive multiple promotions but never available
Hello Adm6902, We really appreciate your feedback, without your feedback we are unable to improve the quality of services we provide our customers. We send all customers the promotions and value ads....
View ArticleTwo Comcast Techs could not locate my tap
Hi, I have recently moved into a new house from my apartment. I scheduled a transfer of services last Saturday, but two techs have come out (one on Saturday and one on Monday) and neither could...
View ArticleRe: ANGRY CUSTOMER
The billing is automated so it doesn't know you are having issues. You got credit before so before you stress out about it communicate this with the Comcast rep you were dealing with. You'll get...
View ArticleRe: Excessive account data
I know it isn't wifi that would show up in the firewall. My old modems are still showing up on my account with no activity.... and they are both sitting in my garage pile of stuff to find homes or...
View ArticleRe: rebate
$250.00 to be mailed back in October of 2015. I'm sure It's just an over site. Could you please look into this for me. Thank you.
View ArticleRe: ANGRY CUSTOMER
the person who issued the credits in the first place was here in the forum. and I will deal with my feelings about this without any input from you,thanks
View ArticleEnergy Rewards
I received an email on 10/28/15 saying thank you for enrolling with Energy Rewards but I have not been switched over from my current electric supplier as of1/21/16. I think the offer was their price...
View ArticleRe: Visa Gift/Rebate card
Thank you for your help with this. Very much! It is the 20th i have not heard anything yet.
View ArticleRe: Lied to and left to hang out and dry!
Hi RickRich1, I do apologize for the miss-communication anytime you make changes on your account, the changes will be reflective on the next month bill. We do not send out revised statements, so...
View ArticleRe: Visa Gift/Rebate card
Hello rpastucha, I checked your ticket and the issue has resolved. The gift card has been reissued and you should expect to receive it within 21 business days from today's date.
View ArticleRe: Bad experiences and unexplained costs
Dolly_0009, I reviewed your account and do see the disconnection was done within 30 days from when you added the package you had. I have removed all ETF charges. The description of the ETF's were...
View ArticleRe: rebate
dgmc1, I have escalated your concerns. Please allow 3 business days for an agent to contact you with a resolution. Please let us know if you have any additional questions or concerns.
View ArticleRe: Energy Rewards
rozier, Customers receive special Comcast incentives just for participating, which may include free premium content, free and discounted movie tickets, Visa prepaid cards and other great perks. To...
View ArticleRe: How can I use a used modem for my new account?
StoneWhisper wrote: ... you will have to goto a comcast retailer show them the grouping of numbers or in some cases you can even take a photo of these numbers ...This is hardly ever necessary. ... and...
View ArticleRe: DVR service
Hello darzalewski, I have sent you a private message to further assist you.
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